Support Center

How do I manage my subscription?

You can manage or cancel your subscription through your device's app store: • iOS: Settings > Apple ID > Subscriptions • Android: Google Play Store > Subscriptions

Can I get a refund?

Refunds are handled by your app store (Apple or Google). Contact their support to request a refund for your subscription purchase.

What's included in the premium subscription?

Premium unlocks unlimited conversations, all pronunciation exercises, advanced vocabulary features, detailed session reviews, and access to all AI coaches.

How do I change my learning language?

Go to your Profile tab, then tap on the target language flag to switch to a different language.

How do I delete my account?

Go to Profile > scroll down > Delete Account. This permanently removes your account and all associated data within 30 days.

I can't sign in to my account

Make sure you're using the same sign-in method (Apple or Google) you used when creating your account. If the issue persists, contact us at support@eloquent.today.

Why isn't the microphone working?

Make sure you've granted microphone permission to Eloquent in your device settings. On iOS: Settings > Eloquent > Microphone. On Android: Settings > Apps > Eloquent > Permissions.

How is my pronunciation scored?

We use advanced speech recognition technology to analyze your pronunciation at the word and phoneme level. Scores reflect accuracy, fluency, and completeness compared to native pronunciation patterns.

What do the word colors mean?

Green means excellent pronunciation, orange means good but could improve, and red means the word needs more practice. Tap any word for detailed phoneme-level feedback.

The app is running slowly

Try closing and reopening the app. Make sure you're running the latest version. If the problem continues, contact support with your device model and OS version.

Audio isn't playing

Check that your device isn't in silent mode and that the volume is up. If using Bluetooth headphones, try disconnecting and reconnecting them.

My progress isn't saving

Eloquent requires an internet connection to sync your progress. Check your connection and try again. If data appears missing, contact support and we can investigate.